• Effective communication is not just about conveying information but also ensuring that the message is understood clearly and accurately by the receiver.
  • Communication plays a vital role in all aspects of life, including personal relationships, professional interactions, and organizational dynamics.

Types of communication

  1. Verbal communication involves using spoken words to share information. It can occur in face-to-face conversations, phone calls, meetings, or presentations. Tone, pitch, and volume also play crucial roles in how messages are received.
  2. Non-verbal communication refers to conveying messages without words. This includes body language, facial expressions, gestures, posture, eye contact, and other physical cues.
  3. Visual communication uses visual elements to convey messages. This can include graphs, charts, images, videos, infographics, and other visual aids. It is particularly effective in making complex information more understandable.
  4. Written communication involves sending messages through written words. This includes emails, reports, memos, letters, articles, and any form of text-based communication.

Process of communication

Barriers to communication

Language barriers

  • Terminology
  • Multicultural organizations

Poor listening skills

  • Ineffective listening
  • Selective listening

Physical barriers

  • Distance
  • Office layout
  • Noise

Information overload

  • Excessive amounts of information